Refund & Return Policy

Last updated: May 9, 2025

Grahak Sahaayata Kendra (“we,” “us,” or “our”) is committed to ensuring your satisfaction with the services you purchase through our platform (https://grahaksahaayatakendra.com/). This Refund & Return Policy outlines when and how you may request refunds or returns, and the process we follow to address them.

1. Scope

1. Services Covered
   • Aadhaar correction
   • PAN card application
   • BBPS (bill payment) services
   • AEPS (banking transactions)
   • GST registration
   • Other government-related services
2. Non-Refundable Items
   • Government fees, statutory charges, and third-party processing fees once paid
   • Partially completed services where updates have already been submitted to authorities
   • Once the payment is made, the amount paid is non-refundable.

2. Eligibility for Refund

You may request a refund if:

1. Service Not Rendered – We did not initiate or complete the service within the promised timeframe.
2. Duplicate Purchase – You inadvertently paid for the same service more than once.
3. Erroneous Charge – A billing error occurred on our end.

To initiate a refund request, you must contact us within 15 days of your transaction date.

3. Return of Documents

For services requiring document submission (e.g., physical forms, ID proofs):

• Return Request: If you wish to withdraw your application before processing begins, submit a written request within 7 days of document receipt.
• Return Method: We will return original documents via registered post or a secure courier at our expense.

4. Refund Process

1. Submit Request
   Email us at support@grahaksahaayatakendra.com with:
   • Service name & transaction ID
   • Date of purchase
   • Reason for refund
2. Verification
   We will acknowledge receipt within 2 business days and may request additional information.
3. Approval & Processing
   Approved refunds are processed within 7–10 business days and credited to the original payment method (non-refundable statutory fees deducted).

5. Partial Refunds

If a service was partially delivered (e.g., application submitted but not approved), we may issue a pro-rated refund based on the amount of work completed, less any non-refundable fees.

6. Cancellations

• By You: You may cancel a service request before it enters the processing queue. A cancellation fee of 10% of service charges applies to cover administrative costs.
• By Us: We reserve the right to cancel any request due to incomplete documentation or non-compliance. In such cases, full refunds (minus third-party fees) will be issued.

7. Chargebacks

If you dispute a transaction with your bank or payment provider, we may suspend your account until the investigation is resolved. If the chargeback is found invalid, we reserve the right to recover the disputed amount and any associated fees.

8. Contact & Support

For any questions or to initiate a refund/return:

Our support team is available Monday–Saturday, 9 AM to 6 PM (IST).

By using our services, you agree to this Refund & Return Policy. We may update this policy from time to time; any changes will be posted here with a revised “Last updated” date.