Cancellation Policy

Last updated: May 9, 2025

Grahak Sahaayata Kendra (“we,” “us,” or “our”) understands that sometimes you may need to cancel a service request. This Cancellation Policy explains when and how you can cancel, any applicable fees, and our rights to cancel services.

1. Scope

This policy applies to all services offered through our platform (grahaksahaayatakendra.com), including Aadhaar correction, PAN card applications, BBPS payments, AEPS transactions, GST registration, and other government‐related services.

2. Cancellation by You

1. Before Processing Begins
   You may cancel any service request free of charge provided you submit your cancellation request in writing via email at support@grahaksahaayatakendra.com or call us at +91-7991280073 before we begin processing your documents.
2. After Processing Has Started
   If you wish to cancel after we have initiated processing (e.g. forms submitted to authorities), a 10% cancellation fee of the service charge applies to cover administrative costs. Any government or third-party fees already paid remain non-refundable.
3. How to Cancel
   – Email subject: “Cancellation Request – [Service Name] – [Transaction ID]”
   – Include your name, contact number, transaction ID, and reason for cancellation.

3. Cancellation by Us

We reserve the right to cancel your service request (with full refund of service charges, excluding any non-refundable government or third-party fees) if:

• Your documentation is incomplete or invalid and remains uncorrected after our notice.
• We are unable to verify your identity or legality of documents.
• There is evidence of fraud or misuse of our services.
• We suspend services due to technical or regulatory reasons.

4. Effect of Cancellation

• Once cancellation is confirmed, we will stop all further processing.
• Any refunds due will be processed according to our Refund & Return Policy.
• We will confirm cancellation and refund status via email within 2 business days.

5. Non-Refundable & Non-Cancellable Items

• Government fees, statutory charges, and third-party processing fees are non-refundable and non-cancellable once paid.
• Once a payment is made for a service that has been fully completed, the amount is non-refundable.

6. Contact Us

If you have questions or wish to cancel a service, please reach out:

Our support team is available Monday–Saturday, 9 AM to 6 PM (IST).

By using our services, you agree to this Cancellation Policy. We may update this policy from time to time; any changes will be posted here with a revised “Last updated” date.