Privacy Policy

Last updated: May 9, 2022

This Privacy Policy describes how Grahak Sahaayata Kendra collects, uses, and protects your personal information when you use our services and website.

Grahak Sahaayata Kendra (“we”, “us” or “our”) operates the website https://grahaksahaayatakendra.com/ (“Service”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use our Service.

1. Information We Collect

1.1 Personal Information You Provide

• Contact data: name, email address, postal address, phone number
• Account information: user ID, login credentials
• Service details: information you submit when availing services (Aadhaar correction, PAN card, BBPS, AEPS, etc.)
• Payment details: transaction IDs, billing information

1.2 Information Collected Automatically

• Usage data: pages viewed, time spent, bounce rate, clicks
• Device & browser data: IP address, device type, operating system, browser type
• Cookies & tracking: session cookies, persistent cookies, web beacons

1.3 Third-Party Sources

• Analytics providers (e.g., Google Analytics)
• Advertising partners (e.g., Meta Ads)
• Payment gateways

2. How We Use Your Information

We use collected data to:

1. Provide & improve services – Process service requests, manage your account, deliver customer support
2. Communicate – Send confirmations, updates, marketing messages (with opt-out)
3. Analyze & optimize – Monitor usage, diagnose technical issues, generate insights
4. Legal & safety – Comply with laws, prevent fraud, enforce our Terms

3. Cookies & Tracking Technologies

We use cookies and similar technologies to personalize your experience and analyze traffic. You can manage or disable cookies in your browser settings; however, some features may not function properly if cookies are blocked.

4. Disclosure of Your Information

We may share your data with:

• Service providers who perform functions on our behalf (hosting, payment processing, analytics)
• Affiliates within our corporate group for operational purposes
• Legal authorities if required by law or to protect rights, safety, or property
• Business transfers in connection with a merger, acquisition, or sale

5. Data Security & Retention

We implement reasonable technical and organizational measures (encryption, access controls) to protect your data. Your personal information is retained only as long as necessary to fulfill the purposes described herein, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate information
• Delete your personal data (“right to be forgotten”)
• Object to or restrict processing of your data
• Portability: receive your data in a structured, machine-readable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@grahaksahaayatakendra.com.

7. Children's Privacy

Our Service is not directed to children under 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us to have it deleted.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with a revised "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy or our practices, please reach out to: